Privacy Policy

Effective Date: June 4, 2026

Frank Auto Services Privacy Policy

Frank Auto Services ("we," "our," or "us") respects your privacy and is committed to protecting the personal information you provide when visiting our website, contacting us, or opting into our SMS messaging services.

Business Information
Frank Auto Services
180 16th Ave
Paterson, NJ 07501
Phone: (862) 264-7629

Information We Collect

We may collect personal information that you voluntarily provide, including:

Name
Phone number
Email address
Vehicle information
Service requests and appointment details
Any information submitted through contact forms, text messages, or phone calls

We may also collect certain non-personal information such as browser type, IP address, and website usage data to improve our services and website functionality.

How We Use Your Information

We use the information we collect to:

Schedule and confirm appointments
Provide requested automotive services
Respond to inquiries and customer support requests
Send appointment reminders
Send service updates and notifications
Improve our website and customer experience
Comply with legal obligations

SMS Messaging Privacy Policy

By providing your mobile phone number and opting in to receive text messages from Frank Auto Services, you consent to receive SMS communications related to:

Appointment confirmations
Appointment reminders
Service updates
Customer service communications
Promotional offers and special announcements (if separately consented to)

SMS Consent

SMS consent is not shared with third parties or affiliates for marketing purposes.

Message Frequency

Message frequency may vary based on your interactions with our business and service appointments.

Message and Data Rates

Message and data rates may apply according to your mobile carrier's plan.

Opt-Out Instructions

You may opt out of SMS communications at any time by replying:

STOP

After opting out, you will receive a confirmation message, and no further SMS messages will be sent unless you re-enroll.

Help Instructions

For assistance, reply:

HELP

or contact us at (862) 264-7629.

Information Sharing

We do not sell, rent, or trade your personal information to third parties.

We may share information with trusted service providers who assist in operating our business, scheduling appointments, processing communications, or maintaining our website. These providers are required to protect your information and use it only for authorized business purposes.

We may also disclose information when required by law or to protect our legal rights.

Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information against unauthorized access, disclosure, alteration, or destruction.

While we strive to protect your information, no method of electronic transmission or storage is completely secure.